Cookie Policy

Last updated: 04/09/2025

What are cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

How we use cookies

We use cookies for the following purposes:

• Essential cookies: Required for the website to function properly and remember your cookie consent choice
• Analytics cookies: Help us understand how visitors interact with our website through Google Analytics

Cookies we use

Essential Cookies and Services (Always Active)

These cookies and services are strictly necessary for the website to function and cannot be disabled:

Cookie/Service	Purpose	Duration
cookie_consent	Stores your cookie consent preferences	1 year
PHPSESSID	Maintains user session for website functionality	Session
Google reCAPTCHA	Protects our booking forms from spam and abuse - forms cannot function without this service	Various
Google Maps	Displays collection locations on our map page - essential for showing where we collect	Various

Note: Google reCAPTCHA and Google Maps are integral parts of our service. Without them, you would not be able to submit booking forms or view collection locations.

Analytics Cookies (Google Analytics)

We use Google Analytics to understand how visitors use our website. This helps us improve our services and user experience. Google Analytics uses the following cookies:

Cookie Name	Purpose	Duration
_ga	Used to distinguish unique users by assigning a randomly generated number as a client identifier	2 years
_gid	Used to distinguish users	24 hours
_gat	Used to throttle request rate	1 minute
_gat_gtm-*	Used to throttle request rate for Google Tag Manager	1 minute

Important: We have implemented the following privacy features:

• IP anonymization - the last octet of your IP address is removed before any storage or processing
• No analytics scripts load until you explicitly consent
• No cookies are set until you accept analytics cookies

Data collected through analytics

Google Analytics collects the following types of information:

• Pages visited and time spent on each page
• How you arrived at our website (referral source)
• Device type, browser, and operating system
• General geographic location (country/city level)
• Anonymous interaction data (clicks, scrolling, etc.)

This data is:

• Collected anonymously and cannot identify you personally
• Used solely to improve our website and services
• Never sold or shared with third parties for marketing purposes
• Retained for 14 months before automatic deletion

Managing your cookie preferences

You have several options to control cookies:

Browser settings

You can also control cookies through your browser settings. Here's how:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Note: Blocking all cookies may affect your browsing experience and some website features may not function properly.

Third-party services

We use Google services on our website, categorized as follows:

Essential Services (Cannot be disabled)

• Google reCAPTCHA: Required for form submission to prevent spam and abuse
• Google Maps: Required to display collection location maps

These services are integral to our website's core functionality and are always active.

Optional Analytics (Can be disabled)

• Google Analytics: Collects anonymous usage data to help us improve our website

You can control Google Analytics through our cookie consent banner or install the Google Analytics Opt-out Browser Add-on.

All Google services are governed by Google's Privacy Policy.

Changes to this policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact us

If you have any questions about our use of cookies, please contact us:

Email: info@help2collect.co.uk
Phone: 02039039349
Address: E&V Export Ltd, Unit 3 Bentalls, Basildon Business Centre, Basildon, Essex, SS14 3FT

Related policies

• Privacy Policy